Here are the daily activities of a Customer Service Agent-. This is my way to make sure we can always offer them personalized service.”. I looked into the log files and discovered that her order had been accidentally canceled by one of my colleagues. I enjoy the responsibilities of working as a customer service representative, so I think this position is a great fit for me and my career ambitions.". The only thing I’m concerned about is that it might change the completion date of the project, and its budget.’”, Tips on How to Answer Behavioral-Based Interview Questions, You might have noticed a common theme in these, customer service behavioral interview questions and answers examples. to ensure that you are well prepared for your interview. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. One of the many responsibilities of a customer service representative is handling complaints from unhappy customers. If you don't have any experience working with specific programs, discuss your ability to learn and openness to training. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. Whenever I wasn’t sure, I confirmed that I understood what they said, then asked additional questions for clarification.”. Finally, solving problems for customers is both a skill and a necessary qualification for the position.". They are supposed to showcase the most important skills and explore common situations. It’s also important to me that I deliver  has a positive experience all the way, and stays with the company after.”, “I used to work in tech support. I ask what they would like to see the company do to try and rectify the situation. Behavioral Interview Questions and Answers for Customer Service, Most of the time, the questions you are going to be asked will be predictable. Hiring managers want to know that you understand what's expected from the position and that you have the corresponding skills to perform it well. and getting ready for the interview? Hiring managers might start the interview off by asking for your definition of customer service. One of my colleagues, however, had a lighter workload. 10) Are you a team player? In my earlier company, I observed frequent calls about backup solutions. It’s important to pay attention to the little things.”, Example answer: “If I don’t immediately know the answer, I don’t pretend to have one. 4) What is the difference between good and great customer service? 15) What are Customer service tools that you know? This is another great opportunity to share an anecdote from a past position if you have one. 12) Tell me about your experience with an irritating customer. Be honest about why you want to work in the position when you answer. Customer service representatives must remain professional under stress whenever possible. I made sure to study every note we had on this client’s history before contacting them. I always tried to establish rapport, asking about their day and generally addressing them in a friendly manner. The bottom line is that behavioral interview questions are nothing to be afraid of. I empathize with every person who feels like they’ve wasted money when the product or service does not quite work for their intended purpose. I looked into the log files and discovered that her order had been accidentally canceled by one of my colleagues. This is my way to make sure we can always offer them personalized service.”, Hint: You can also use Nimble to access information on your contacts, including, conversation histories and customer service interactions, “I like being able to help people solve their problems. To provide proper Customer service, one should be familiar with: Email:  It is very much important for any customer agent to know how email works. I will not lie to deceive or cheat customers for any company even if this costs my job. 7) Tell us about a time when you assist any customer to resolve a specific difficult customer issue? Your email address will not be published. Example: "I would love to work as a manager in this company in the next five years. I always try to go the extra mile.”, Example answer: “Sometimes, the customer gets a new idea halfway through the project, or even near the end. In your answer, explain how specifically empathy helps a customer service representative do their job. Besides, we communicated with the product team by relaying customer feedback to them.”, Example answer: “It was a busy time before the holidays and I did not have enough time to respond to every client in a timely manner. Since I'm so passionate about the work that you do here, I know I would do well helping customers with any questions they have.". “I quoted the wrong prices to a customer, who then placed an order. This way you can make sure you are really a good fit for the job and can present yourself in the way that will resonate with the interviewer and improve your customer service skills. On the contrast, you should talk about your tendency about your skill like over friendly with customers. 17) Tell me about time how you helped your previous company to increase revenues? They address common workplace situations where your personality determines the way you choose to act. In behavioral job interview, the company asks questions about your past work experiences in order to check out if you have the skills needed for the job. “A customer wanted a refund for our laptop she bought from an online store that we were partnering with. She is an alumna of California State University, Long Beach. Example: "**If I wasn't able to help the customer, I would ask the customer to rest comfortably while I paged the floor manager. ", Interview Question: "What is your Teaching Philosophy? 5) What do you do in the situation when you don’t know the answer to a question? You can tell about your recent experience like ‘I have recently visited the store of and a member of staff saw me looking confused. In this article, we provide 15 common customer service questions with explanations and sample answers. Example: "If a customer came to me stating that the zipper on their bag broke after a week, and the company was aware of the zipper issue, I would start by apologizing profusely. Your problem-solving skills allow you to take care of them in the most efficient manner. I propose an idea to bundle backup solutions with core solutions. Next, I would offer either a full refund or a trade-in for a different product. Hiring managers want to see that you understand the company's hierarchy and have a good command of in-the-moment problem solving to ensure you can meet the customer's needs. Here, you can speak from your own experience. When customers brought it up, I apologized and assured them I understood their frustration.


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